Privacy Policy

Last updated: January 17, 2026

1. Introduction

At Mapaactual, we are committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, store, and protect your information when you use our mortgage program comparison portal.

By using our website, you accept the practices described in this policy. If you disagree with any aspect of this policy, we recommend you do not use our services.

2. Information We Collect

2.1 Information Provided Directly

When you use our contact form or communicate with us, we collect:

  • Full name
  • Email address
  • Phone number
  • Property type of interest
  • Message or specific inquiry

2.2 Automatically Collected Information

When you visit our site, we automatically collect certain technical information:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Date and time of access
  • Referring URL

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience. For more information, see our Cookie Policy.

3. Use of Information

We use the collected information for the following purposes:

  • Respond to inquiries: To address your information requests and provide advice on mortgage options
  • Improve services: To analyze site usage and improve our content and functionality
  • Communication: To send you responses to your inquiries and, if you have given consent, relevant mortgage information
  • Security: To protect our site against fraud, abuse, and unauthorized access
  • Legal compliance: To comply with legal and regulatory obligations applicable in Guatemala

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide information through forms, you expressly consent to its processing
  • Legitimate interest: To improve our services and protect site security
  • Legal obligation: To comply with legal and regulatory requirements in Guatemala

5. Sharing Information with Third Parties

We do not sell, rent, or market your personal information to third parties. We may share information in the following limited circumstances:

  • Service providers: We share information with providers who help us operate the site (hosting, analytics), under strict confidentiality agreements
  • Banking institutions: Only if you expressly authorize it, we may facilitate your information to banks to obtain personalized quotes
  • Legal requirements: We may disclose information if required by law or to protect legal rights
  • Corporate transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

  • SSL/TLS encryption for data transmission
  • Restricted access to personal information only to authorized personnel
  • Regular security audits
  • Protection against unauthorized access, alteration, or destruction of data

However, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

  • Contact data: Retained while you maintain a relationship with us or until you request deletion
  • Navigation data: Retained for a maximum of 24 months
  • Legal obligations: Some data may be retained for longer periods if Guatemalan law requires it

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we have about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Restriction: Request limitation of processing of your data
  • Portability: Receive your data in structured, readable format
  • Objection: Object to processing of your data for certain purposes
  • Revoke consent: Withdraw your consent at any time

To exercise these rights, contact: info@mapaactual.com

9. International Transfers

Your data may be transferred and processed on servers located outside Guatemala. In such cases, we ensure there are appropriate safeguards for data protection equivalent to those provided in Guatemala.

10. Minors

Our services are not directed at persons under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete that information immediately.

11. Links to Third-Party Sites

Our site may contain links to banking institutions' websites and other third parties. These links are provided for your convenience only:

  • We have no control over third-party site content
  • We do not endorse or assume responsibility for their content
  • Use of linked sites is subject to their own terms and policies
  • We recommend reviewing third-party sites' terms and privacy policies

12. Changes to this Policy

We may update this Privacy Policy periodically. The "Last updated" date at the beginning indicates when the last modification was made. We will notify you of significant changes through a notice on our website.

13. Applicable Law

This Privacy Policy is governed by the laws of Guatemala, specifically:

  • Political Constitution of the Republic of Guatemala
  • Civil Code of Guatemala
  • Personal data protection regulations applicable in Guatemala

14. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: